Amy Clark

Day 23: Just Ask

One of the best ways that I have found to save money is to simply ask people questions. It sounds easy enough, but I have had a hard time doing this. I might be alone, but I just hate confrontation so this has been a tough one for me. After my first victory in asking though, I began to feel more comfortable doing this.

The first time I attempted asking for what I wanted was at a car dealership. We were completely broke, but needed to get out from under an enormous car payment that we could not afford. We asked my father-in-law to come along with us, to make sure we weren’t getting a lemon, and decided upon a car that we thought would work for us.

We sat down across from the salesman and he began his pitch. He wrote down the car payment amount and turned it towards me. I crossed out his number and wrote down my goal number. He would head to the back to “discuss with managers” and then would come back with another outrageous number. We then began what I like to call the “car payment tango”, him handing me his number and then me handing him back other numbers. When it was all said and done, I ended up being within just five dollars of my number. Only an hour of sitting there waiting for us to get to this point, but had I not asked for what I wanted, we would have been stuck with a car payment we could not afford. My husband watched me in disbelief, but then felt inspired by my tactics and applied the same tactics towards scoring his commuter car. We ended up with two cars for less than the car payment we were making on our one car. That was a big victory in the Clark house.

More recently, I needed to get a new stove for our house and I began pricing the stoves out. Everything just seemed too far out of our budget and nothing was coming up for me on Craigslist or at our local thrift stores.

We ended up finding one online that was a store model at a local warehouse store. The price tag was around $1,000…a far cry from what I was willing to spend. I told my husband that I would walk into the store and offer them $500. He looked at me like I was nuts, but I figured that the worst that they could say would be no. After a few minutes of chatting politely, I was able to get my stove for $500…just like I had planned.

Sometimes this works, like in the case of my stove, and sometimes it doesn’t work. I went back to the same store and offered $200 for a $400 dishwasher and brought cash as leverage. I was turned down and left feeling disappointed, but if I had not asked, I would have never known.

The same case in asking is great when talking to your friends and family. Without being too invasive, you can ask questions about services that they have and how much they are paying for them. For example, I talked to a girlfriend about how I would love to get the newspaper daily, but just could not justify the price for a subscription. She told me that she was able to take advantage of a promotion that they were offering for $1 a week for seven days of the local paper. I emailed the customer service department and told them that I had heard about their past deal and was hoping that I could get the paper for $1 a week. An hour later, I was on the phone with the customer service department giving them our billing address, as they honored the deal that I had requested. You could do the same thing with cell phone plans, internet service, babysitters, phone service, interest rates on credit cards, plane tickets- anything!

You can also ask for discounts on pricing if you can find a flaw in the item that you are buying. I remember when my sister did this at a superstore. She found a stroller that she wanted and the box was torn. She told me she was going to ask for a discount on it, even though there was nothing wrong with the stroller inside. She was able to get them to knock twenty percent off, simply because she asked. I now tend to look for the items that have a flaw in them, that can easily be repaired, to see if they will come down on their prices. Nine times out of ten, I am walking away with what I want for a lot less than what I would have paid if I had not have asked.

Here are some additional tips for asking:

1. In my opinion, no matter what I am asking for I try to be very ladylike and polite. I ask in the nicest way that I can and the delivery that I use usually makes people more responsive. I have seen people negotiating that come in with both barrels, using rude tones towards the salesperson. They usually leave with nothing and might have gotten what they wanted if they had asked in a kind way. As someone who has worked in retail, I know that I responded well and tried to work with a customer a lot more if they were kind to me.

2. Try and go to the stores that you know are more willing to negotiate on their pricing. Warehouse stores, discount stores, and department stores can all be great places to try negotiating.

3. Ask the salesperson if they have a floor model of an item, and if they will give you a discount on this. I love to go to Linens & Things because they offer great deals on their floor items and returns. I have gotten top of the line appliances for half price or less. If you do buy the floor models, ask if they will let you still use your coupons or discounts. I have found that they will usually do this, increasing your savings even more!

4. Always know when to walk away from a deal, particularly if you know that you can’t afford what they are offering. Try to be detached from the item so that you don’t become too emotionally involved and end up compromising your budget. If you do find yourself attached to the item, still act as though you don’t care. In the case of my car, I wanted it so bad that I could taste it. I had already pictured myself in it, but acting like I didn’t want it seemed to make the salesperson want to push harder…he was afraid I might walk away from the deal. Exercise this same tactic when doing shopping on auction sites and be firm about what you are willing to offer. Try to never budge on this!

5. For a more disciplined shopper, when asked if you would like to open a store account to receive a discount on your purchase, ask if you can make the payment to them at the register after opening the account. At The Children’s Place, for example, I opened a store account when we did our back-to-school shopping. After I opened the account, I could pay the “balance” with a check or debit card. I receive the coupons and sales fliers, but if I want to use the card for discounts, I immediately pay the balance. Ask if this is possible and utilize the discount, but only do this if you can be sure that you won’t use the card otherwise. I would never encourage anyone to get themselves into debt!

6. Ask if the store will take competitor coupons or if they will price match flier prices. Bed, Bath, & Beyond coupons can be used at Linens & Things, for example, so look for competitor coupons when going through your mail and papers. Wal-Mart will price match flier prices on groceries, so come armed with the prices when you come to the register. If you are appliance shopping, look for prices and comparable items in competitor fliers and bring those along with you. Ask if they will match or beat prices.

7. Ask what the price adjustment policy and return policy are at a store. Keep your eyes peeled for the item to go on sale and ask for the adjustment on your receipt.

8. Ask if the store has any discounts or coupons that they run. If you aren’t on the mailing list, ask to be added. This goes back to Day #1 in our series, where I had suggested asking for those discounts.

9. Know when to be quiet. This is a great thing to do because someone has to fill that silence. Silence leaves salespeople wondering if they are going to get the deal, and then they began trying to convince you to buy the item. S
ometimes salespeople will begin throwing in extras to try and get you to buy the item. Wait and be silent…see what happens!

10. On big ticket items, try to bring cash with you. I think cash, in an almost cashless society, speaks volumes and lets the salesperson know that you are serious and that you will offer exactly what is in your hand to them. I like to say things like, “I would love to give you the sale and I have brought cash so you won’t even have to run a credit card through!”

11. When you make a contract with a company and they don’t deliver on their end of the deal, ask what they can do to make this right. When our dining table, for example, ended up not being delivered when the furniture company said it would I requested that they give us some money back on the purchase. They knocked ten percent off for the hassle of having to wait for this item. Know what you are asking for and ask them to throw in extras for not honoring their end of the deal.

Sound Off: What are your suggestions on asking for what you want? What have you gotten just by asking?

Published August 30, 2007 by:

Amy Clark

Amy Allen Clark is the founder of MomAdvice.com. You can read all about her here.

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